technology built for
data protection
industry-leading up-times. stringent security. multi-level redundancies. meticulous auditing. powerful interfacing.
security
audit trails. All document accesses are captured on
two different audit trails, and include every document
iteration, every edit made, by whom, and when; and all
document accesses, access type, by whom, and when.
data encryption. All data is stored at 256 bit encryption,
and all passwords are stored in an encrypted format.
up-to-date compliance. Xelex Digital's compliance documentation includes current attestations for SOC1
Type 2, SOC2 Type 2, HIPAA PCI-DSS Assessment, and
the ONC/HHS Security Risk Assessment Tool.
uptime
reliable uptimes. Independent third-party auditor UpTimeSafe reports Xelex Digital up-times of 99.9+% for the last four years.
fewer maintenance windows. Xelex Digital had less than five scheduled maintenance windows in each of the last two years and no unscheduled windows.
real-time system monitoring. Continuous monitoring from 80+ different system health alerts enable proactive troubleshooting.
redundancy
infrastructure redundancy. 100% virtualized system
runs in a VMWare HA environment with automatic fail-over to other VM hosts in the cluster in the event of
a hardware failure.
geographic redundancy. A fail-over instance of our entire infrastructure and database runs in an out-of-state data center for geographical redundancy.
database redundancy. Primary database transaction
logs are sent every 30 minutes to the fail-over database
with a full backup performed once weekly.
telephony redundancy. End-to-end dictation system redundancy, including primary and redundant phone vendors and primary and secondary phone servers.