technology built for
industry-leading up-times. stringent security. multi-level redundancies. meticulous auditing. powerful interfacing.
audit trails. All document accesses are captured on
two different audit trails, and include every document
iteration, every edit made, by whom, and when; and all
document accesses, access type, by whom, and when.
data encryption. All data is stored at 256 bit encryption,
and all passwords are stored in an encrypted format.
up-to-date compliance. Xelex Digital's compliance documentation includes current attestations for SOC1
Type 2, SOC2 Type 2, HIPAA PCI-DSS Assessment, and
the ONC/HHS Security Risk Assessment Tool.
reliable uptimes. Independent third-party auditor UpTimeSafe reports Xelex Digital up-times of 99.9+% for the last four years.
fewer maintenance windows. Xelex Digital had less than five scheduled maintenance windows in each of the last two years and no unscheduled windows.
real-time system monitoring. Continuous monitoring from 80+ different system health alerts enable proactive troubleshooting.
infrastructure redundancy. 100% virtualized system
runs in a VMWare HA environment with automatic fail-over to other VM hosts in the cluster in the event of
a hardware failure.
geographic redundancy. A fail-over instance of our entire infrastructure and database runs in an out-of-state data center for geographical redundancy.
database redundancy. Primary database transaction
logs are sent every 30 minutes to the fail-over database
with a full backup performed once weekly.
telephony redundancy. End-to-end dictation system redundancy, including primary and redundant phone vendors and primary and secondary phone servers.